Returns & Refunds

Last updated: 16 October 2026

We want every Loomara layer to feel right at home. Eligible products may be returned within 7 days of delivery.

Return eligibility

• Contact us within 7 calendar days of delivery.
• The item must be unused, unwashed, unaltered and returned with its original tags and packaging.
• Please share the order number and clear photos of the product and packaging.

Damaged, defective or incorrect items

Report damage, a manufacturing defect, missing contents or an incorrect item within 48 hours of delivery. Once verified, we will arrange a replacement or refund at no reverse-shipping cost to you.

Change-of-mind returns

Eligible change-of-mind returns may be accepted within the 7-day window. A ₹199 reverse-pickup and handling fee may be deducted from the refund. Original delivery charges, if any, are not refundable.

Items we cannot accept

• Products that have been used, washed, stained, scented, damaged after delivery or returned without original packaging.
• Personalised, made-to-order, clearance or final-sale products unless defective.
• Items rejected at quality inspection for hygiene or resale reasons.

Refund timing

Approved refunds are sent to the original payment method after the returned item passes inspection. Banks and payment providers may take 7–10 business days to reflect the credit. Cash-on-delivery refunds, when offered, require verified bank details.

Cancellations

An order can be cancelled before dispatch by contacting us. Once dispatched, the return process above applies.

Start a return

Contact hello@loomaraliving.com or +91 81759 50351 with your order number and reason for return.