Privacy Policy

Last updated: 16 October 2026

This policy explains how Loomara Living collects, uses and protects personal information when you visit our website, create an account or place an order.

Information we collect

• Account and contact details such as name, email address, phone number and delivery or billing address.
• Order, return, support and communication history.
• Device and usage information such as IP address, browser type, pages viewed, cookies and similar technologies.
• Information supplied by Google when you choose Google sign-in, limited to the permissions you approve.

Payments

Payments are handled by authorised payment providers. Loomara Living does not intentionally store complete card numbers, CVV codes or online-banking credentials on this website.

How we use information

We use information to create and secure accounts, process and deliver orders, provide support, prevent fraud, comply with legal obligations, improve the website and send marketing only where permitted or consented to.

When information is shared

Information may be shared with service providers that help us operate the store, including hosting, payment, analytics, communication, shipping and customer-support providers. We may also disclose information when legally required, to protect rights and safety, or as part of a business restructuring. We do not sell personal information.

Cookies

Necessary cookies keep the store, account and cart working. Optional analytics or marketing cookies may help us understand performance and communications. Browser settings can block or delete cookies, but some store features may stop working.

Retention and security

We retain information only as long as reasonably needed for orders, support, fraud prevention and legal or accounting obligations. We use access controls, secure connections and established WordPress/WooCommerce security practices. Passwords are stored as one-way salted hashes, not readable plaintext.

Your choices

You may request access, correction or deletion of eligible personal information, withdraw marketing consent, or ask a privacy question by contacting us. Some records must be kept for legal, tax, fraud-prevention or active-order purposes.

Children

The store is not intended for children to use independently. A parent or guardian should make purchases for minors.

Contact

For a privacy request, contact hello@loomaraliving.com or +91 81759 50351.

India operations and service providers

Loomara Living serves customers in India. Providers that process hosting, transactional emails or payments may operate infrastructure outside India. We share only information needed for the relevant service and applicable obligations. We do not promise that all information is stored exclusively in India.

Account addresses and wishlists

When signed in, you can save billing and delivery addresses and a product wishlist to your account. These are used to simplify future visits and checkout. You can edit addresses and remove wishlist items through My account. Signing out prevents other users of the same browser from viewing your account.

Transactional email and preferences

Order updates, account security and password recovery emails support the service you request. Marketing consent is separate and may be withdrawn. A password-reset link is time limited; we will never ask you to email your password, OTP or payment PIN.

Privacy requests and complaints

Email hello@loomaraliving.com with the subject “Privacy request”. Describe the request without attaching unnecessary identity documents. We may verify account ownership before disclosing or changing information. We will explain if a request cannot be fully completed because records must be retained under applicable law.